Technology Consulting

Information Systems / Information Technology (IS/IT) Strategy

Formulation of IS / IT strategy

  • Building TCO Model
  • ERP / CRM / BI Strategy

An IS/ IT strategy is linked with the overall business strategy and the organizational strategy. Successful firms carefully balance these three strategies. Strategic IT planning and the evaluation process are important to ensure proper alignment of technology to business goals. It is important for the top management to have a robust yet flexible IS/ IT strategy that has an optimum level of alignment with the business.

As part of GSC’s IS/ IT Strategy practise, our first step is to ensure that we have a deep understanding of our client’s business and objectives before we begin to analyse the IT infrastructure and make recommendations. Through an exhaustive research process we collate qualitative and quantitative data, do a SWOT analysis, compare various technology options and use various modern day tools, techniques and models to recommend and validate an IS/IT infrastructure that support’s the firms business goals and operations.

IT Governance, Control and Audit

Successful organizations understand the benefits of information technology and use this knowledge to drive their shareholders’ value. COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks. COBIT enables clear policy development and good practice for IT control throughout organizations. COBIT emphasizes regulatory compliance, helps organizations to increase the value attained from IT, enables alignment and simplifies implementation of the COBIT framework.

We at GSC are COBIT experts having done extensive consulting and implementation projects in this area.

In terms of IT Security audits, GSC technology experts provide assessment of the key IT security focus areas and proposes solutions to meet security goals.

The areas are:

  • Attack & Penetration Analysis
  • Threat and Vulnerability Assessment
  • Security Architecture Review
  • Incident Response
  • Web-based Application Security
  • Infrastructure Specifications
  • Policies & Procedures
  • Technology Hardening
  • Technology & Information Profile
  • Migration Strategy
  • Security Administration
  • Perimeter/Access Controls
  • Remote Access Controls
  • Network Security Monitoring Solutions

ERP Health Check

A recent survey conducted by analyst firm IDC, found that 83% of mid-sized companies would still buy technology from their existing ERP vendor, regardless of its inability to adapt to business change. In the current economic downturn, it becomes imperative for ERP systems to react and adapt to change, in order to contain costs, increase operational efficiency and maintain a competitive edge.

Many companies have invested heavily in their current ERP solutions and they feel they have no option but to keep feeding that investment. However, switching to an agile ERP solution will ultimately cost less in the long term and provide a significant return on their investment (ROI).

The ERP Healthcheck, by GSC’s certified consultants having vast ERP consulting and implementation experience in various products like SAP, Oracle and Microsoft ERP systems, is performed on the organization’s existing ERP systems. It helps companies to see if their investments on ERP systems have been rationalized and are indeed showing desired results. The focus is on generating tangible and measurable results.

As part of the healthcheck, the existing solution is reviewed in its entirety – implementation approach, documentation, solution validation, configuration, customizations, technology blueprint and architecture, functional aspects, licensing, support mechanisms, training adequacy, change management. An important aspect is the review of business requirements and objectives, mapping this to the ERP system and identifying gaps. After the detailed analysis of all above factors, a report is drawn up with recommmendations.

Programme Management

Programme Management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements.

It encompasses managing various elements of the project like:

  • Integration Management - integrating and coordinating all project plans to create a consistent, coherent document
  • Scope Management - subdividing the major project deliverables into smaller, more manageable components and developing a written scope statement as the basis for future project decisions
  • Time Management – Schedule development and control to ensure timely completion of project
  • Cost Management – Cost estimating, budgeting & control to ensure that the project is completed within the allocated budget
  • Quality Management – Quality planning and control of performance through continuous monitoring
  • Human Resource Management – Assigning project roles, responsibilities, and reporting relationships, staff acquisition and team development
  • Communication Management – Communications and information distribution planning, performance reporting and administrative closure, to ensure timely and appropriate generation, collection, dissemination, storage, and ultimate disposition of project information
  • Risk Management – involving a systematic process of identifying, analysing, and responding to project risks. It includes maximizing the probability and consequences of positive events and minimizing the probability and consequences of adverse events to project objectives.
  • Procurement Management – documenting product requirements and identifying potential sources, source selection, contract administration and closeout.

Information Technology Change Management Strategy

In today’s turbulent business environment, the only thing that remains constant is change. Research shows that resistance to change is the biggest obstacle to change. In order to implement technological change successfully, the proposed users must see the benefit of the proposed system and the inadequacies of the existing system. Communication becomes imperative in this process and end-user/ stakeholders have to be involved throughout the entire change cycle.

GSC consultants use change management tools, techniques and models including those specified in the Information Technology Infrastructure Library (ITIL) to enhance user’s understanding and attitude towards using the proposed system.